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您在获悉发生可能引起保险索赔的事故后，请立即联系保单上载明的查勘人报案。 国内货运险基本索赔材料清单 1、保单 2、货运单及运输合同 3、提单、船运单、装箱单（如非水运则无需提供该项） 4、司机行驶证、驾驶证复印件 5、货值证明（货物发票或买卖合同或出库单等） 6、承运人的事故说明 7、货损货差证明（厂家检测报告；交通事故责任认定书、立案证明、消防证明、气象证明、海事报告 等第三方出具的证明；签收单；过磅单等） 8、维修报价及维修发票 9、被保险人身份证正反面复印件或三证复印件 10、被保险人银行账户信息（开户行要详细到XX支行或分理处、开户名、账号） 进出口货运险基本索赔材料清单 集装箱整箱运输，如货物发生碰损、湿损等，通常需提供以下资料: 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联（如是电放，须提供清晰的带有电放章的复印件）；originalbilloflading(IfB/L surrendered/telex-released,pleasegiveusaclearcopyofB/Lwiththestampof surrendered/telex-released) 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportcustomsdeclarationform 6.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱， 并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’sstatement aboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethecontainer, securityfixationandwhereandwhenthecontainerwasstuffedbywhom(withtheshipper’s originalsignatureandstamp)；如有装箱照片或监装报告请一并提供；ifanyloadingreportor photosbeforeshipmentpleasealsosubmit 7.集装箱装箱单；containerloadplan 8.装运港场站收据；dockreceiptatloadingport；或装运港的进出堆场的设备交接单EIR(向负责运 送至堆场的司机要)EIR(equipmentinterchangereceipt)fromandbacktoCY/portatthe loadingport 9.卸货港的进出堆场的设备交接单EIR(向去卸货港拉货的司机要)deliveryreceiptor EIR(equipmentinterchangereceipt)fromandbacktoCY/port,whichcouldbegotfromthe driverwhopickedupthecontainerfromCY/port 10.收货人收货时与卡车司机之间的货物交接单；deliveryreceipt/notebetweentheconsignee andtheinlanddriver 11.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’s statementabouttheconditionofthecontainerwhenarrived(withconsignee’ssignatureor stamp) 12.开箱时集装箱照片、货损照片；colorphotosofthedamagedcargoandthecontainerwhen openedthecontainer 13.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 14.收货人索赔函和索赔清单（须详细列名索赔事项和金额，并由收货人签字盖章）；consignee’s detailedclaimlettertoPingAnwhichclarifythedamagesituationandtheclaimamount, withconsignee’ssignatureand/orstamp 15.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoices 海运集装箱整箱运输，如货物发生短少，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联（如是电放，须提供清晰的复印件）；originalbilloflading(IfB/L surrendered/telex-released,pleasegiveusaclearcopyofB/Lwiththestampof surrendered/telex-released) 3.正本发票和正本装箱单Originalcommercialinvoice&packinglistwithshipper’sstampand signature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 出口报关单复印件；copyofexportcustomsdeclaration 5.装箱照片或监装报告请一并提供；ifanyloadingreportbeforeshipmentpleasealsosubmit 6.装运港场站收据；dockreceiptatloadingport；或装运港的进出堆场的设备交接单EIR(向负责运 送至堆场的司机要)EIR(equipmentinterchangereceipt)fromandbacktoCY/portatthe loadingport 7.卸货港的EIR(向去卸货港拉货的司机要)deliveryreceiptorEIR(equipmentinterchangereceipt) fromCY/port,whichcouldbegotfromthedriverwhopickedupthecontainerfrom CY/port 8.收货人收货时与卡车司机之间的货物交接单；deliveryreceiptbetweentheconsigneeandthe inlanddriver 9.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’sstatement abouttheconditionofthecontainerwhenarrived(withconsignee’ssignatureorstamp 10.集装箱外观、铅封照片，货物照片；photosofthecontainerandtheseal,andphotosofthe cargo 11.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 12.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 海运集装箱拼箱运输，如货物发生损失，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联（如是电放，须提供清晰的复印件）；originalbilloflading(IfB/L surrendered/telex-released,pleasegiveusaclearcopyofB/Lwiththestampof surrendered/telex-released) 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱， 并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’sstatement aboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethecontainer, securityfixationandwhereandwhenthecontainerwasstuffedbywhom(withtheshipper’s originalsignatureandstamp)；如有装箱照片或监装报告请一并提供；ifanyloadingreportor photosbeforeshipmentpleasealsosubmit 6.出口报关单复印件；copyofexportcustomsdeclaration 7.发货人与拼箱代理之间的交接货物的交接单；thereceiptofthecargobetweentheshipperand theagentwhostuffedthecontainer 8.收货人或其代理从拆箱仓库提货的交接单或签收单；thedeliveryreceiptbetweentheconsignee andthede-stuffingwarehouse 9.拆箱仓库的拆箱报告（须拆箱仓库的签章)；de-stuffing/outturnreportfromthede-stiffing warehouse(withthewarehousesignature) 10.收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’sstatementabout thecargowhenreceived(withconsignee’ssignatureorstamp) 11.货物照片；colorphotosofthecargo 12.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 13.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 14.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 空运货物，如发生损失，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本航空运单一联；originalairwaybill 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportcustomsdeclarationform 6.收货人或其代理在航空公司提货仓库提取货物时的交接单或签收单；thedeliveryreceiptbetween theconsigneeorhisagentatthedeliverywarehouse 7.收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’sstatementaboutthe cargowhenreceived(withconsignee’ssignatureorstamp) 8.货损照片；colorphotosofthedamagedcargo 9.航空公司或其代理出具的货损/货差证明，或收货人已收到航空公司已赔付货损的赔款收据,或航空公 司对收货人索赔做出赔付承诺的书面回函；thedamage/lossreportfromtheairlinecompanyor itsagent,orthepaymentreceiptsignedbytheconsigneewhichmeansthatthecarrierhas paidthedamage/lossaccordingtotheclauseofthewaybill,ortheairlinecompany’s writtenconfirmationofpayingtothedamage/losstotheconsignee 10.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 11.收货人致平安的索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPing Anwhichclarifythedamagesituationandtheclaimamount 12.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 冷藏集装箱运输货物发现变质、腐烂等，通常需要提供下列资料： 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联（如是电放，须提供清晰的复印件）；originalbilloflading(IfB/L surrendered/telex-released,pleasegiveusaclearcopyofB/Lwiththestampof surrendered/telex-released) 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature； 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportingcustomsdeclarationform 6.货物品质证书原件；originalqualitycertificate 7.检验检疫证书原件；originalphytosanitarycertificate/Animalandquarantinecertificates 8.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱， 并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’sstatement aboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethecontainer, securityfixationandwhereandwhenthecontainerwasstuffedbywhom(withtheshipper’s originalsignatureandstamp)；如有装箱照片或监装报告请一并提供；ifanyloadingreportor photosbeforeshipmentpleasealsosubmit 9.此次货物运输的冷藏集装箱温度记录原件；originalcarrier’stemperaturerecordofthe refrigeratorcontainer 10.装运港场站收据；dockreceiptatloadingport 11.装运港的进出堆场的设备交接单EIR(向负责运送集装箱至堆场的司机要)；EIR(equipment interchangereceipt)fromandbacktoCY/portatloadingport 12.卸货港的EIR(向去卸货港拉货的司机要)deliveryreceiptorEIR(equipmentinterchange receipt)fromCY/port,whichcouldbegotfromthedriverwhopickedupthecontainerfrom CY/port 13.进口国检验检疫证书原件；originalphytosanitarycertificate/Animalandquarantine certificatesissuedbyimportingcountrygovernment 14.进口报关单；importingcustomsdeclarationform 15.收货人收货时与卡车司机之间的货物交接单；deliveryreceiptbetweentheconsigneeandthe inlanddriver 16.收货人说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’s statementabouttheconditionofthecontainerwhenarrived(withconsignee’ssignatureor stamp) 17.开箱时集装箱照片、货损照片；colorphotosofthedamagedcargoandthecontainerwhen openedthecontainer 18.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 19.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 20.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 快递公司寄送的货物如发生损坏或短少，通常需提供下列资料： 正本保单一联；originalpolicyofinsurance 正本快递运单一联；originalwaybill 正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstampand signature 买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 收货人从快递公司收到货物时的签收单；thedeliveryreceiptbetweentheconsigneeandthe expresscompanywhentheconsigneereceivedthecargo 收货人说明收到货物时的货物的状况（由收货人签字、盖章）；consignee’sstatementaboutthe cargowhenreceived(withconsignee’ssignatureorstamp) 快递公司的货损证明；damagereportissuedbytheexpresscompany 货损照片；colorphotosofthecargoandthepackage 收货人与承运人（快递公司）间关于损失索赔的函件、传真等；correspondenceexchangewiththe CarriersandotherPartiesregardingtheirliabilityforthedamage 收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmitthe relevantinvoice 正本保单一联； 正本快递运单一联； 货物在国内的原始购买发票； 国际货物买卖价值证明，包括正本发票和正本装箱单、买卖合同复印件、报关单等（需在复印件上盖 章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）； 收货人从快递公司收到货物时的签收单； 收货人说明收到货物时的货物的状况（由收货人签字、盖章）； 快递公司的货损/货差证明；（如非英语或汉语文字，须翻译） 货物/包裹照片； 收货人与承运人（快递公司）间关于损失索赔的函件、传真等； 收货人索赔函和索赔清单（须列名索赔事项和金额） 正本保单一联； 正本快递运单一联； 货物在国内的原始购买发票/合同； 国际货物买卖价值证明，包括正本发票和正本装箱单、买卖合同复印件、报关单等（需在复印件上盖 章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）； 收货人从快递公司收到货物时的签收单；如货物丢失，收货人出具声明，证明未曾收到此快递货物，并 附收货人公司的工商登记证明（如收货人是个人，请附身份证明） 如货物损坏，收货人说明收到货物时的货物的状况（由收货人签字、盖章）； 快递公司的货损/货差证明；（如非英语或汉语文字，须翻译） 货物/包裹照片； 收货人与承运人（快递公司）间关于损失索赔的函件、传真等； 收货人索赔函和索赔清单（须列名索赔事项和金额） 发货人公司的工商登记证明；如为个人，请提供身份证明 海运散杂货运输（非集装箱运输货物），如发生货物破损或短少等，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联；originalbilloflading 3.正本发票（应包括货物价值的详细明细）Originalcommercialinvoicewithshipper’sstamp andsignature，whichshouldincludethebreakdownofeachitemofthecargovalue 4.正本装箱单（应包括货物项目的详细明细）packinglistwithshipper’sstampandsignature, whichshouldincludethebreakdownofeachitemofthecargovolume&cargoweight 5.买卖合同复印件（需在复印件上盖发货人公章，如合同是多页，请加盖骑缝章，并注明“与原件相 符”）；copyofsalescontractwithseller’soriginalsignatureandstamponthecopyand withthestatement“matchwiththeoriginalone” 6.出口报关单复印件；copyofexportcustomsdeclaration 7.租船合同/货物运输合同复印件（需在复印件上盖发货人公章，如合同是多页，请加盖骑缝章，并注 明“与原件相符”）；copyofcharterpartyorfixturenoteortransportationcontractwith shipper’soriginalsignatureandstamponthecopyandwiththestatement“matchwiththe originalone” 8.起运港的装货单；shippingorder 9.起运港的大副收据；mate’sreceipt 10.目的港卸货时的理货单/卸货报告/重量证书；tallysheet/dischargingreport/weight certificateattheportofdischarge 11.目的港交接单；deliveryreceiptatdischargeport 12.收货人收货时与内陆运输卡车司机之间的货物交接签收单；deliveryreceiptbetweenthe consigneeandtheinlanddriver 13.货损照片；colorphotosofthecargo 14.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 15.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 16.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 集装箱运输的危险货物发生损失，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本提单一联（如是电放，须提供清晰的带有电放章的复印件）；originalbilloflading(IfB/L surrendered/telex-released,pleasegiveusaclearcopyofB/Lwiththestampof surrendered/telex-released) 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportcustomsdeclaration 6.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱， 并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’sstatement aboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethecontainer, securityfixationandwhereandwhenthecontainerwasstuffedbywhom(withtheshipper’s originalsignatureandstamp)；如有装箱照片或监装报告请一并提供；ifanyloadingreportor photosbeforeshipmentpleasealsosubmit 7.托运单；bookingnote 8.货物的质量证明书;qualitycertificateofthecargo 9.集装箱装箱单；containerloadplan 10.开箱时照片、货损照片；colorphotosofthedamagedcargoandthecontainerwhen openedthecontainer 11.说明集装箱到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’sstatement abouttheconditionofthecontainerwhenarrived(withconsignee’ssignatureorstamp) 12.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 13.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 14.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 陆运火车运输，如货物发生损失，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本运单一联；originalwaybill 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportcustomsdeclaration 6.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱/车情况，如货物在何时何地由谁装 箱，并详细说明货物在集装箱/车厢内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’s statementaboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethe container/trainwagon,securityfixationandwhereandwhenthecontainer/trainwagon wasstuffedbywhom(withtheshipper’soriginalsignatureandstamp)；如有装箱照片或监装 报告请一并提供；ifanyloadingreportorphotosbeforeshipmentpleasealsosubmit 7.货运记录；transportationlog 8.目的地收货人提货时货物交接单；deliveryreceipt/notebetweentheconsigneeandthecarrier 9.收货人说明货物到达收货人处时外表及铅封状况（由收货人签字、盖章）consignee’sstatement abouttheconditionofthecargowhenarrived(withconsignee’ssignatureorstamp) 10.货损照片；colorphotosofthedamagedcargoandthepacking 11.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 12.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 13.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice 陆运汽车运输，如发生损失或短少，通常需提供以下资料： 1.正本保单一联；originalpolicyofinsurance 2.正本运单一联；originalwaybill;运输合同；transportationcontract 3.正本发票和正本装箱单；Originalcommercialinvoice&packinglistwithshipper’sstamp andsignature 4.买卖合同复印件（需在复印件上盖章，如合同是多页，请加盖骑缝章，并注明“与原件相符”）；copy ofsalescontractwithseller’soriginalsignatureandstamponthecopyandwiththe statement“matchwiththeoriginalone” 5.出口报关单复印件；copyofexportcustomsdeclaration 6.详细说明货物包装情况，如包装方式、材料等；以及货物的装箱情况，如货物在何时何地由谁装箱， 并详细说明货物在集装箱内的积载、绑扎、固定情况（由发货人签字、盖章）；shipper’sstatement aboutthepackagepatternofthecargo,packingmaterial,thestowageinsidethecontainer, securityfixationandwhereandwhenthecontainerwasstuffedbywhom(withtheshipper’s originalsignatureandstamp)；如有装箱照片或监装报告请一并提供；ifanyloadingreportor photosbeforeshipmentpleasealsosubmit 7.起运地卡车司机签收单；receiptsignedbythedriveratthestartingplace 目的地收货人收货时与卡车司机之间的货物交接单；deliveryreceipt/notebetweentheconsignee anddriveratthedestination 8.收货人说明货物到达收货人处时外表状况（由收货人签字、盖章）consignee’sstatementabout theconditionofthecargowhenarrived(withconsignee’ssignatureorstamp) 9.货损照片；colorphotosofthedamagedcargo 10.收货人与承运人（和其他责任方）关于损失索赔的函件、传真等；correspondenceexchange withtheCarriersandotherPartiesregardingtheirliabilityforthedamage 11.收货人索赔函和索赔清单（须列名索赔事项和金额）consignee’sclaimlettertoPingAnwhich clarifythedamagesituationandtheclaimamount 12.如发生残值处理或维修，请提供相应的发票；ifsalvageactionorrecondition,pleasesubmit therelevantinvoice
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